GearUP Booster PC Membership Auto-renewal FAQ

Q: How do I enable auto-renewal?
 

Auto-renewal is automatically enabled when you place your order. Please note that auto-renewal is available only in certain regions.

Q: How can I check if I'm enrolled in auto-renewal?
 

If you have auto-renewal is enabled, your account settings page will display a "Cancel Auto-renewal" button and your auto-renewal information.

Friendly reminder: To ensure complete transparency, we send email notifications three days before a scheduled charge and again on the day the charge is processed. This ensures you are fully informed about any upcoming or completed transactions. Please feel free to search for "GearUP Booster" in your email inbox to locate these notifications.

Q: Will I be charged immediately after linking my payment method to start the free trial?

A: No, you will not be charged immediately. Starting the trial is free of charge. The first payment will generally be processed 30 minutes before your trial ends to ensure uninterrupted service. You can also check the exact billing time via the following path: "Configure -> Account Settings".

Q: How do I manage my auto-renewal?
 

You can cancel auto-renewal on the account settings page. Please keep in mind that if you wish to cancel auto-renewal to avoid any charges, you must do so three days in advance of your billing date.

*You can turn off the auto-renew during the trial period, but please note that once you cancel, your free trial will be closed immediately.

Configure -> Account Settings

Q: How do I re-enable auto-renewal after canceling it?
 

If you've canceled your auto-renewal, you can reinstate it by simply purchasing a membership again.

Q: What is the cost of auto-renewal?
 

Auto-renewal will be charged at the original price of the membership you purchased.

Q: When will I be automatically charged after subscribing?
 

Your subscription will be charged 12 hours before the start of your next billing cycle. Please note that your billing date may vary by one day earlier or later due to time zone differences.

Q: Why can't I find the button to cancel auto-renewal in my account settings? 

If you can't find the 'cancel renewal' button in your account settings, it means you are not currently in a subscription state, and you will not be automatically charged. Auto-renewal is only available in certain areas.