Why GearUP Booster can reduce ping, but my internet service provider cannot

By Jamal Malone

Last updated : 2024-03-07

1. Why ideal ping in first game with GearUP but sudden increase in second game? 🎯

2. Why can GearUP reduce ping and packet loss, while my ISP cannot?🏆

3. How to know if there is a serious issue with your local network when not in use by us? 🧰

Q: Why do I experience ideal ping with GearUP in the first game, but sudden increase in the second game?

A: Simply put, the latency variation is determined by the physical distance between you and the game server, and the allocation of Fortnite servers is not always fixed. It's a compromise made by the game developer to allow you to match up more quickly. This mechanism also exists in games such as Call of Duty, Roblox, Apex Legends, Escape from Tarkov, and others.

However, rest assured that GearUP Booster can ensure optimal ping for you on any server.

For example, if you choose the NA-WEST server, you will be matched with servers in NA-WEST based on factors such as the number of players, and the location of users with similar skills.

Under NA-WEST, you will be assigned randomly to sub-servers such as Dallas, Portland, San Francisco, and Los Angeles.

*You can observe the current server and historical server changes at the bottom position of our client.

If you reside in San Francisco and are connected to the Los Angeles server in the first game, your ping may be as low as 10ms with us, which is ideal. However, in the second game, you may be matched to the Dallas server, which is farther from your location, resulting in an increase in ping to 60-90ms. Some users may even experience packet loss and severe network fluctuations due to their internet service providers (Why my internet service provider be problematic?）

But through our dedicated network, your ping can be reduced from 60-90ms to 40-50ms, without being affected by packet loss and network fluctuations. This is why many professional players (such as Deyy, Mero, AsianJeff, marrentm, Tickle, Sway) choose us, as we can guarantee the best gaming experience for them in any scenario.

Q: Why can GearUP Booster reduce ping and packet loss, while my internet service provider cannot?

A: First, it's important to understand that the majority of users of your internet service provider mainly use it for downloading files, browsing websites, watching videos, and listening to music. These activities require higher capacity on the network transmission lines. Sometimes, when there is congestion on certain fiber optic networks, the provider may default to longer routes (e.g. "San Francisco-Salt Lake City-Los Angeles" instead of "San Francisco-Los Angeles"), resulting in higher latency for gaming.

Additionally, since videos and webpage files are pre-existing, they can be cached in advance, so even if the route is longer, you may not notice the difference.

However, in gaming, activities like shooting and combat involve real-time data packet transmission that cannot be cached. To achieve the lowest latency, it is crucial to take the shortest network transmission path, which is not typically prioritized by most internet service providers.

EPIC GAMES shares our view (but obviously, we can offer solutions!). You can refer to the link below for Fortnite developers' explanation of this.

www.epicgames.com/help/en-US/c-Category_Fortnite/c-Fortnite_TechnicalSupport/understanding-latency-or-ping-in-fortnite-a000084889

In simple terms, you can think of GearUP Booster as a private gaming network provider that procures all feasible city servers and network lines as private routes for our users, and uses intelligent algorithms to ensure that you always take the shortest network transmission path, thus minimizing gaming latency and without packet loss.

Q: How to know if there is a serious issue with your local network when not in use by us?

A: Here, we recommend using the method recommended by Fortnite.

Windows

1. Click on Start.

2. Type cmd and press Enter.

3. Enter the following ping <datacenter url> -n 50

Example: ping ping-nae.ds.on.epicgames.com -n 50

4. Press Enter and this will send 50 packets to the datacenter then provide you with your average latency and packet loss.

You can check your ping to our data centers listed below.

NA-East: ping-nae.ds.on.epicgames.com

NA-Central: ping-nac.ds.on.epicgames.com

NA-West: ping-naw.ds.on.epicgames.com

Europe: ping-eu.ds.on.epicgames.com

Oceania: ping-oce.ds.on.epicgames.com

Brazil: ping-br.ds.on.epicgames.com

Asia: ping-asia.ds.on.epicgames.com

Middle East: ping-me.ds.on.epicgames.com

You can observe the speed of data transmission and packet loss. If your approximate round trip time is high or if the number of lost packets exceeds 1%, it may indicate a local network issue. If lost is over 5%, your gaming experience may be highly affected without using us.

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About The Author

Jamal Malone

Jamal Malone, a senior product specialist at GearUP Booster, has been involved in the development and design of the PC software and HYPEREV. He is well-versed in the principles of network optimization features and is also a gaming enthusiast. Here, he will share his insights on network optimization to help players solve common issues in multiplayer online games and bring more interesting information.